Today’s hospital registration software is lacking the ability to mange the long, and sometimes frustrating, waiting periods patients have to endure to see a health care practitioner. Long waits are common for the Emergency Department, Operating Room and outpatient clinics for example. On average, Americans spend over 250 hours of their lives waiting to see a physician, either in a hospital, clinic or doctors office. Hospital registration software simply neglects this crucial point of service experience. What’s the solution?

Fostering a Positive Experience through a Virtual Waiting Room

Health care executives who are truly focused on the patient centered service are thinking out of the box when it comes to this crucial point of service experience. They are deploying queue management systems that create a virtual waiting room. Queue systems integrating SMS technology enable interaction with the patient or family member’s mobile phone. With queue mobile systems patients can enjoy a greater freedom to move around and avoid being exposed to sick people. Interactive queue mobile systems that use SMS text messaging enable hospital staff to notify a family member or patient instantly when it’s their turn. Patients or families are no longer tethered to an unpleasantly and potentially hazardous waiting area. Read the rest of this entry »